10 Years Ago Today

Ten years ago today, December 31, 1999, I met Jan Harness, my (then future) creative instigation partner, via phone call.

When I've shared the specifics of first talking with Jan, people have commented how sweet it is I remember the event in such detail. Really though, the story's a great example of creating memorable brand experiences.

A post last October spelled out a formula for memorable brand experiences springing from the convergence of three factors - personal interests, emotional intensity, and a brand's role in the experience. Against that framework, here's how the story of meeting Jan played out:

1. High Personal Interest - I was charged with creating presentations for our company's introductory 2,000 person customer conference which was barely 2 weeks away. Among the challenges, there was no convincing the CIO that with Y2K looming, nobody cared about the history of the computer - her desired way to open her speech. With many other presentations also needing massive amounts of writing effort, it seemed so hopeless my boss was finally convinced I needed outside help for it all to get done.


2. Emotional Intensity - The conference was a big deal, with high expectations for success. We were having various production issues, so the pressure was intensifying as time slipped away. The news was also filled with stories about the ominous potential danger from Y2K. All that led to a pretty vivid sense of the date when Jan and Barb Pruitt got on the phone to see how they might be able to help rescue me.


3. A (Personal) Brand's Role in Enabling the Experience - We quickly figured out the basis of how we'd work, and Jan got started. Within the two weeks leading up to the conference, Jan came in, learned our company and the presenters, and dramatically improved our ability to creatively communicate our important messages. In fact, she had such an impact before the show that she became part of the traveling team responsible for the conference’s on-site production.

So you see, with the high level of personal interest (creating a successful conference from one that was teetering), emotional intensity (both personal emotions and the global emotion and visibility of what 1/1/2000 held), and an incredible brand experience (Jan's amazing contribution and the start of our creative team), there's no way the experience wouldn't be indelibly fixed in my mind.

As a side note, Jan and I have a brother/sister kind of creative relationship, i.e. we pick on each other (okay maybe it's me picking on Jan) constantly. Yet when @lqualls4444 asked the other day on Twitter if Jan knew how much I appreciate her contribution to my creativity, it was great to say, "Yes." Amid a recent late night email rant, I'd shared "lavish praise" for Jan's talents. Here's an excerpt:

"...this experience has reinforced for me not only what a talented writer you are, but that you are the [dare I say] unique [or at least relatively rare] strategist who happens to also be a fantastic writer. There's a HUGE difference between getting words into sentences and a bunch of sentences on a page and organizing thinking, themes, and words in a consistent, strategic flow. You are the best of anyone I've ever worked with at doing that. You create tremendously high expectations for others after having worked with you, and I'm not sure there are many out there who can meet them!!!"

So, if you need a great strategist who also happens to write fantastically, seek out my creative instigation partner of 10 years, Jan Harness! - Mike Brown

The Twelfth Day of Life-Changing Gifts - Look for the Improbable to Happen!

We don't have kids, something we came to terms with relatively early in our marriage and have accepted as part of life. While it means missing out on a range of incredible experiences, we've been able to do things for others (particularly our niece and nephews) that wouldn't have been possible otherwise. The net of it is accepting what life hands you and making the best of it.

Last year, our niece Valerie called and asked to speak with me. This was unusual, but as I've written before, Valerie has lived an unusual life. That includes getting married initially in a group wedding ceremony on Valentine's Day 2008 at Loveland Pass. This was an event the family first learned about when my mother-in-law saw it reported on the Weather Channel!

When Valerie began talking about a second wedding ceremony where friends and family could be present, I was hesitant since we'd have to play a big role in putting it on.

As the phone conversation began, I told her our ability to help was limited since her cousin was getting married about the same time and we might have to get Valerie's grandma to it. While stating my case, Valerie interrupted to ask, "Would you walk me down the aisle?"

Walking a bride down the aisle was something I'd long ago come to accept as an "I'll never get to do it" moment. Suddenly my tone changed and being able to do something I never thought I would do completely changed my perspective. I was all for wedding ceremony #2 and making it happen.

The life-changing lesson here is the important reminder to remain perpetually hopeful. Things you think can never happen can happen. If there are possibilities you've shut out of your life, maybe it's time to open them back up.

And in true Valerie fashion, she followed her life-changing comment with another incredibly touching one. As we were getting ready to walk into the ceremony, she told me, "Who else would I have asked to give me away. With everything you guys have done for me, you're like my father."

That's Valerie!

Wrap-up: Hope you enjoyed this series on life-changing words! For the rest of 2009, I'm going to focus on getting ready to consolidate the Brainzooming and MikeBrownSpeaks blogs into a new location that Seth Simonds has done great work in setting up.

The new site will have the blog and include more information on the Brainzooming business and our service offerings. It will also feature additional tools not able to be included on the Blogger platform. The transition date is still TBD, because when it happens, I want to make sure it's as seamless as possible for email and RSS subscribers.

That's what's coming, so in the meantime, have a great holiday and rest of 2009! Thanks for reading Brainzooming! - Mike Brown

The Eleventh Day of Life-Changing Gifts - Maintaining the Higher Moral Ground

Bob Nugent was a year behind me in grade school. We didn't really have much contact until college where we were both involved in student government and wound up spending lots of time together as part of an interesting (at least to us), somewhat nerdy political clique.

At one point, several student organizations found themselves embroiled in what passed for college campus controversy in those days. Let's just say, it was quite a bit less important than the anti-war protests of our predecessors on campus years earlier.

As various groups and individuals were angling for the upper hand in what might be the ultimate resolution of the issue, Bob talked about the necessity of "maintaining the higher moral ground."

By this phrase, he meant the importance of displaying the upright conduct that allows you to deflect criticism potentially coming your way. The phrase "higher moral ground" resonated so strongly, I've used the idea repeatedly in reminding myself of the importance of not extending your own moral point of view beyond a standard against which you are willing to be judged.

Years later, I discovered the concept addressed in a New Testament passage from the letter to Titus:

"...show(ing) yourself as a model of good deeds in every respect, with integrity in your teaching, dignity, and sound speech that cannot be criticized, so that the opponent will be put to shame without anything bad to say about us." - Titus 2:7-8

When I first heard it, I was clear this was a description of the "higher moral ground." Bob's words from college came full circle for me as a foundational life practice.

Maintaining the higher moral ground is a challenging standard for anyone, but in an age when there's such interest in seeing people fall, it's never been more important to be able to live it out successfully.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Tenth Day of Life-Changing Gifts - Reclaim Your Self-Perspective

When I did the "12 Days of Gifts" series last year, a post about my grandfather showed up from who knows where, since I hadn't even contemplated it when the series started. Today's post was similarly unanticipated, especially since in a string of posts about gifts of life-changing words, this one was life-changing, but not necessarily a gift!

Early in high school, I was talking with another student on the steps outside school. During the conversation, he asked, "How many times has your nose been broken?"

I told him, "Never."

The question started me thinking though about what was wrong with my nose to prompt his query. It was one of those "tree of the knowledge of good and evil" moments, where all of a sudden I realized my nose was crooked and kind of big. Considering I wasn't all that pleased with my looks anyway, it became a defining moment in confirming some negative and lingering self-perceptions.

While I advocate living to serve others, it needn't mean letting them define you. That's certainly easier said than done, and to show I don't only share challenges I've already conquered, here are questions for all of us: Are there comments others have made that we've let define ourselves negatively? If so, why are we still hanging on to them?

Maybe now, after all these years, it's time to flush them and redefine ourselves in positive new ways.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Ninth Day of Life-Changing Gifts - Reserve Judgments

F. Scott Fitzgerald's "The Great Gatsby" begins with its narrator, Nick Carraway, recounting his father's admonition that not everyone in the world is provided the same advantages. The comment led to Nick's inclination to "reserve all judgments," a "habit that...opened up many curious natures" to him.

This opening passage of "Gatsby" has shaped me dramatically. Amid growing up in an environment of clear rights and wrongs, these words were a reminder to delay judgment in order to better understand people, even those who are objectively well outside my behavioral beliefs.

Given the importance of suspending judgment in the early stages of originating new ideas, this practice has been fundamental to helping businesses imagine new possibilities for potential opportunities. There's a time for judgment, but initially, ideas have to emerge and "breathe" first.

It isn't all glorious, however, when you reserve judgments. As Nick notes, it led to him being "the victim of not a few veteran bores." I've certainly found that to be the case. It's also led to having a diverse set of friends (really fun) who at times can't stand one another (not so fun). Their distinct differences, which I tend to overlook, often make them incompatible.

In all, delaying judgments is a beneficial practice. So what do you think? Are there a few situations in your life right now where you'd be better off to suspend judgment and see how they play out first? The interesting things you'll experience and learn will FAR outweigh any bores you might encounter. Just go with me on this - okay?

BTW - Want a little "fun" with "The Great Gatsby"? Watch this video of Andy Kaufman trying to read the book to a reluctant audience. You can skip ahead to 2:40 to hear the passage that inspired this post!

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Eighth Day of Life-Changing Gifts - Protecting People from Themselves

When Cyndi signed me up to work out with a trainer in 2006, the first meeting included a diet inventory. This entailed listing everything typically eaten throughout the day along with other food and cooking preferences.

As the trainer reviewed the responses, there was apparently a problem with me eating homemade ice cream for breakfast every morning. I had done so for years because it was quick, tasted wonderful, and even I could prepare my own breakfast when all it amounted to was scooping ice cream.

The trainer commented sternly, however, "You can't eat ice cream for breakfast."

I was shocked that eating ice cream every morning was THAT big a deal (hey, it's dairy - which IS a food group). Yet having someone challenge me on it was a huge part of making me take a step back and change my behavior. I subsequently completely revamped my health practices, started eating the right things, cut food portions in half, and exercised regularly to lose more than 25 pounds.

Do you know someone who is going blissfully along, unaware he or she is doing something potentially damaging? If so, do the person a favor and challenge them on it. It could be a life-changing moment. - Mike Brown

The Seventh Day of Life-Changing Gifts - Focus on Other People

Early in college, I'd hit a major rut, dissatisfied with myself and an inability to effectively interact with people who were unfamiliar or encountered during casual situations. It was the first time the challenges many introverts face became overwhelming. After one particularly frustrating incident, I gave in to my father's long-term urgings to embrace self-help books and agreed to read "How to Win Friends and Influence People" by Dale Carnegie.

The book changed my life by pointing out the value of focusing on other peoples' interests, concerns, and motivations instead of my own as a fundamental principle in advancing ideas and accomplishing success. One of the most memorable suggestions was, "Be hearty in your approbation and lavish in your praise."

While acting on the book's ideas required working hard to become more outgoing in new interpersonal situations (something which has taken years, and is still an ongoing effort), Carnegie's emphasis on listening to others played to an introvert's strengths. All of a sudden a situation that seemed hopeless became very much in reach to start improving right away.

My recommendation to you? If you've never read "How to Win Friends and Influence People," get a copy and put it into action. Although it's decades old, it's a fundamental handbook for creating successful, important relationships. And for me, I'm going to review it as a refresher for both IRL interactions and to consider how I am doing in translating the ideas into the social media world. - Mike Brown

The Sixth Day of Life-Changing Gifts - Live Out a Positive Life

My dad came back from Ed Foreman’s Successful Life Course in the mid 1980s with a new favorite word, “TERRIFIC!!!” as the all-the-time answer to the question, “How are you doing?”

Back then, it was bothersome to me because it was clear he wasn’t always TERRIFIC. Years later after listening to some of Foreman’s tapes and seeing him live, I finally understood the reason for saying “TERRIFIC!!!” all the time. The point is words precede attitudes and attitudes precede actions. Saying you’re TERRIFIC gets you in the mental mindset that will ultimately lead you to act as if you are TERRIFIC!!! all the time.

I got it and tried to embrace the belief, yet couldn’t get myself to say TERRIFIC. My version is, “Wonderful!" It's certainly more understated, yet still far more positive than I would have ever answered previously. I’ll admit I don't always come off sounding "Wonderful," but the greeting does stand out and helps keep me honest about being thankful for the MANY truly wonderful aspects of life.

So, how are you doing?

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Fifth Day of Life-Changing Gifts - Creating Ridiculous Growth Opportunities

At a company-first sales conference, we'd scheduled Tommy Lasorda as a surprise second-day speaker. My boss (a very different boss than in yesterday's post) was set to emcee the whole conference, yet at the end of day one, he said, “I have to spend the afternoon with Tommy Lasorda, so you emcee tomorrow afternoon.” Startled (and a little scared) by his comment considering there was no script and no rehearsal time, I took on the assignment the next day.

As it turned out, it was an incredible opportunity to be in front of the entire company’s sales team for a whole afternoon. With a pretty boring agenda of speakers, it created opportunities as the emcee to be interactive, funny, and get the entire audience to stand up and scream at the top of their lungs. That night, so many people came up to say they had no idea I was funny. In one afternoon, I went from being a quiet research guy to having a personality within the company and incredibly shaping the next decade of my career.

There are tremendous benefits for your team members (and for you) when you're willing to create ridiculous challenges and great opportunities to make them grow in ways no one else would ever imagine.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Fourth Day of Life-Changing Gifts - You Can Learn From Anybody

Early in my career, I was struggling with delivering a project in a way that moved our efforts along adequately, even though I had been doing good work. In reviewing a draft with my boss, she asked in frustration, “Do you understand what the function of our department is?”

I was shocked by the question, and while it brought me up short, it did NOTHING to help solve the challenge in front of me. It was an opportunity to teach, but she decided to take a shot instead.

So how was this life-changing?

This and many other actions and comments she made over time helped shaped my managerial style – to do everything opposite of what she did!

I learned a lot technically, but perhaps most importantly, learned an incredible amount about how a bad boss can disintegrate employee loyalty and allegiance. Everybody who has worked for me since has been the beneficiary.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Third Day of Life-Changing Gifts - Giving the Okay to Challenge Thinking

Early in his tenure, our CEO shared his ten business principles. I don’t remember nine of them, but one stood out for of its simplicity, matter-of-factness, and wide applicability: “Don’t do anything stupid.”

I've used this admonition numerous times when attempting to slow (and ideally thwart) ill-founded ideas others felt really strongly about pursuing. When you can invoke the CEO's own words, it provides a lot more credibility in challenging dumb stuff and trying to do the right things for the business.

The approach's success oriented me toward the tremendous leadership benefits of sharing what really matters in easy-to-understand words. If you can get your message distilled in a simple, clear way, it frees up team members to use their own perspectives and innovative spirits in beneficial ways a leader could never anticipate. I've written several times about my own struggle for simplicity and have tried to take this learning to heart.

As an example, I was leading a motor sports program in what was then called the Busch Series. It's considered to be a second-tier series in NASCAR behind the "Cup" series, where everything costs 3 to 5 times more to sponsor. Our challenge was creating a program with a top tier Cup sponsorship's impact with a relatively small investment. This potential dilemma was at the heart of our internal program strategy: "We're doing a Cup level program with a Busch Series budget." With that direction, the team understood our constraints and was freed to be more creative and challenging in how we attacked our goals.

Think about what simple strategic guidelines you can share with your team to help them be more effective in carrying out the most important activities.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The Second Day of Life-Changing Gifts - Focusing on What's Really Important

A friend from church gave me a tape several years ago by Fr. Larry Richards, a Catholic priest and evangelist, who does a broad series of talks on faith topics. In one about our "life’s purpose," he discussed the need for a spirit of sacrifice. In doing so, he talked about a poster in his office which said, “Every time I think I’ve sacrificed everything, God asks me for something I’m not willing to give up.”

Amid all the concerns vying to command our attention, this question is a constant reminder to embrace a sense of detachment from the falsely "important." And at a time when I was challenging myself on what WAS important, this statement had a dramatic impact. It was a big part of reorienting my life's goals and core purpose away from monetary concerns to spiritual and sacrificial ones, which have much more permanency. I've adapted the question for use in presentations, asking, “At the end of your life, what will you look back on from your life that will cause you to smile?”

Contemplating these questions is so appropriate this time of year when it’s easy to become enchanted with things that will be long forgotten when our time here is over.

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

The First Day of Life-Changing Gifts - Helping Another Recognize Their Talents

Chuck Dymer is a strategic mentor, having done more than any single person to help me understand lateral thinking processes and how integral they are to business success. You could say I've borrowed everything I know on innovation tools from watching Chuck do what he does so masterfully.

After working with Chuck on various projects, he said to me, “You make other people more creative just by cheering them on.” While always enjoying participating in brainstorming sessions with others, its potential impact had never occurred to me.

Chuck's comment, though, caused more deliberate reflection on this "talent" I’d never considered and how it could be used more widely. This led to incorporating lateral thinking approaches into additional business activities, speaking topics, and ultimately, Brainzooming.

Are you working with others who display talents you see that they don't realize? Give them a gift by pointing out these talents so they can start considering how to use them even more beneficially. - Mike Brown

Twelve Days of Life-Changing Gifts

There was a Brainzooming series last December called “Twelve Days of Gifts” featuring stories of gifts (i.e., lessons) people had shared to shape my personal and business life. It was well-received, prompting its return, with a slight variation, this December.

The next twelve days' articles will be based on life-changing words – statements or questions people made, either directly or indirectly, with dramatic impacts. Few (maybe none) were intended as life-changing, and granted, you may find some are BIG "L" Life-Changers and others are little "l." In any event, each has affected me in a profound way.

My holiday hope is some of them will also stimulate tremendous changes in how you approach life as well! - Mike Brown