Are You Facing a Creative Imbalance?

Being in the transportation industry (as I was) meant a lot of time spent thinking about balance, and not being too heavy inbound or outbound. In moving things (or people), the ideal state is the same number arriving and departing. If you're too heavy outbound, it means you have lots of things going out, but very few coming in. Heavy inbound is the opposite - many things arriving, but few leaving. Within the economy, there are distinct geographic and industrial patterns in the movement of goods and people. As a result, transportation providers are constantly trying to achieve balance within their networks.

All of this has a direct tie to creativity. It's not difficult to find yourself in creative imbalance, with a disconnect between the amount of creativity you're producing and the creative elements you're taking in to fuel your own pursuits.

Typically, I run heavy on the outbound side of creativity. Part of it is my personality; part of it is a strategy to provide real-life testing of the various creativity-instigating exercises and tools I share. If I'm creatively spent and a particular approach helps spur my creativity, chances are it will work for you as well.

Right now though, I'm so heavy outbound, it's a little ridiculous. Beyond blogging and tweeting, I've been doing a lot of proposal writing (which is a wonderful situation to have), building messaging for the business side of Brainzooming, and trying to do more commenting and guest blogging, too.

One problem of being too heavy outbound in transportation is you wind up with all the equipment you need to function located somewhere else. You have problems making commitments because you lack necessary resources.

What that means for me in the creativity world is trying to force myself to schedule an all inbound day - no blog writing, no tweeting, no thinking about what I should be communicating. Simply a day to read, absorb, replenish, and learn, unencumbered by the need to say something.

Quite a goal, and I'll let you know when it's achieved! In the meantime, how's your creative balance? - Mike Brown

8 Ways Social Media Benefits Events

Incorporating social media (via Twitter, blogging, video, community sites, LinkedIn, Facebook, etc.) is a growing phenomenon for live and virtual events. Last week included a swing through Chicago for strategy development on two conferences where I produced social media in 2009. I'll be heavily involved in growing the social media presence for both events (the national Business Marketing Association and the American Marketing Association Market Research Conferences) again in 2010.

According to attendees and event industry observers, we introduced more innovative social media experiences than even many tech-oriented events. This impact at the front end of producing event-based social media comes from the fact the activity merges several areas of expertise for Brainzooming, including:

• Strategy development
• Customer experience design
• Social media
• Event production

Based on first-hand experience, beyond creating a buzz or "newness" for an event, strategically incorporating event-based social media delivers a variety of real benefits:

• We created additional layers of content beyond capturing speaker talking points. We produced additional commentary, links to relevant information, and video interviews, among other educational assets.
• We extended the conference impact to audiences outside the event through conference websites and the liberal use of hashtags.
• It's possible to motivate favorable behaviors through incorporating promotional offers to drive trade show traffic.
• It provides another way for attendees to become actively engaged in an event.
• We gained an understanding of audience reactions to presenters on a real-time basis.
• It's a way to solicit and address on-site customer service issues.
• Our efforts provided additional educational value by introducing a large percentage of attendees to social media applications.
• The social media team's presence prompted new interaction opportunities among those engaged in tweeting at each event.

What experiences have you discovered with event-based social media? We've found that realizing the full range of benefits requires a well-planned strategy and "producing" an event's social media effort, not simply leaving it solely to organic development. (Check out the deck we put together for the AMA Marketing Research Conference to get a sense of the range of interactivity we built into the event.)

Through both producing major events and taking a lead on organic social media in a number of smaller events, we've developed many fundamental approaches and look forward to sharing the benefits of these learnings in events this year. And if you're doing event planning, let us know if you're interested in finding out more about how social media can deliver new value for your event. - Mike Brown

3 Links Between Your Company and Personal Brands

In a recent blog post, Mike Arauz, a strategist at Undercurrent, raised the issue of how personal and company brands fit together. He addressed the issue in the advertising industry particularly where the personal brands of an agency's employees can readily take on more prominence than its own.

Beyond offering a comment on how I'd handled this situation myself, the post suggested three other important elements in linking company and personal brand strategy:

• More prominently marketing your personal brand implies you have to manage yourself successfully. As with a company's brand management team, carefully select the people you surround yourself with to help you shape your innovative personal brand strategy.


• Ideally, your strong personal brand should be complementary to your employer's brand. At a minimum, they shouldn't be in conflict and should work in tandem. At best, the professional characteristics you successfully display in your job should be creatively displayed in your personal brand as well.


• Make a conscious evaluation of elements from your employer's brand to incorporate into your personal brand for the mutual benefit of both. Are there personality, expertise, or performance attributes your employer is known for that you have come to strongly embody? If so, consider how you can creatively bring these into your personal brand. - Mike Brown

The Memorability of Creative Job Titles - Guest Post by Misty Stocksdale

I caught up with Misty Stocksdale last fall at a Kansas City tweetup hosted by Shelly Kramer and Laura Lake at Manifesto - a very cool, very dark setting. We exchanged business cards, but her attention-commanding title at Total Home was only visible the next morning: Multi-Skilled Genius.

After checking the company's website and seeing that everyone had equally cool titles, I tweeted Misty, asking asked her to share the rationale and impact behind them. In the first guest Brainzooming post of 2010, here's Misty's take on creative job titles:

The Kansas City home remodeling industry is home to thousands of contractors, business owners, project managers and installers. Attend an industry function and you’ll collect an array of business cards: different sizes, shapes and colors; identical titles, labels and monikers.

Peer-to-peer networking and executive-to-prospect interactions should be memorable and distinguishing. Anything less makes the connection insignificant and possibly forgettable. A name, for the most part, cannot be altered. But a job title, on the other hand, leaves room for creative flexibility and long-term impact.

My small business decided to do away with the traditional title syndrome two years back. We no longer hire Painters, Accountants and Marketing Managers. Instead, we recruit Artists, Number Crunchers and Multi-Skilled Geniuses. We showcase these distinct titles on our email signatures, business cards and website contact pages.

A creative job title sparks ice-breaking curiosity. It removes standard barriers and it allows an individual to be instantaneously expressive of who they are and what type of work they do. The creative combination of a few words can make for an interesting calling card that will inevitably set the Head Chef of a home remodeling company apart from every other Owner/Manager in the room.

Our titles evoke friendly responses from clients and professionals, alike. The obvious creativity and flair behind such a title is inspiring to a person who will potentially be working with us. The titles offer a window to our attitude and make us just a little more memorable in comparison to our peers. In an industry that values the skillfulness of reformation, the innovativeness of renovation and the resourcefulness of imagination, the last thing we would want to do is get lost in the crowd. - Misty Stocksdale

Get Up Early

Next time you're stymied when trying to get a creative project done, try this: get up very early when it's quiet and your mind's clear and devote the extra time to getting the project done.

Using potentially your most creative perspective of the day (even if you're not a morning person) is an appropriate strategy when a project requires your freshest innovative thinking. - Mike Brown

Quit Complaining and Be Smarter

Find yourself mired in an organization (and feel free to substitute relationship, school, whatever outside entity you want here) that isn’t working for you?

No matter what you do, you’re not able to advance ideas, get things done, or maybe even feel like you’re being heard. Worse yet, you can't afford to walk away even though your frustration feels like it's eating you up inside.

Sound familiar?

Wonder what you can do?

Here’s an idea – quit complaining and channel your energy into being smarter and more innovative than the system in which you’re stuck! Possible approaches:

• Figure out the politics
• Go against your typical m.o.
• Focus on things to get you ahead

Take the weekend, plan your strategy, be positive, and come in as a new person this Monday! - Mike Brown

Not Even One of These Things Is Not Like Another

I was in my first meeting the other day of a group expected to help shape strategy for an organization with domestic and international reach to a mainly young audience. Of the eleven people present, ten were Caucasian males (mostly baby boomers), and the other was a Caucasian female baby boomer.

Ok, big problem looming!

Next time you're on an input-giving or decision making group, look around at the participants. If you're lacking diversity on any important dimension relevant to your target audience, voice a concern.

In this case, after challenging ourselves on the group's composition, one member offered to have his wife take his place. Nice sentiment, but hardly a fix for the underlying problem.

Leaders need to aggressively look out for diversity and ensure it's taken into consideration, even when it means reaching far outside their traditional networks to include different people. Beyond being an issue of propriety, it's critical for innovation and sound strategic decision making. - Mike Brown

11 Ways to Back Out of a Creative Dead End

Most of the US has been pounded with cold and snow the past few weeks. Don’t know about you, but it makes me feel my creative spirit is at a dead end when things outside are cold, bleak, and dark.

So what to do to turn a creative “dead end” into a “live start”?

Here are the ideas I wrote down for myself the other day to break out of my creative doldrums:

• Be around fun people
• Spend some fun time with my wife
• Nap without worrying about losing valuable time
• Go someplace bright and warm
• Go someplace dark and warm
• Finish something (realizing that, unfortunately, blogs aren’t ever done unless you quit them)
• Find someone who loves something I created
• Seek out people who have good news to share
• Appreciate what I have
• Get worn out from working out and quit eating holiday treats
• Make a cool handwritten font

That’s what I’ve been trying. Please add your ideas to the list too! – Mike Brown

The Sixth Day of Life-Changing Gifts - Live Out a Positive Life

My dad came back from Ed Foreman’s Successful Life Course in the mid 1980s with a new favorite word, “TERRIFIC!!!” as the all-the-time answer to the question, “How are you doing?”

Back then, it was bothersome to me because it was clear he wasn’t always TERRIFIC. Years later after listening to some of Foreman’s tapes and seeing him live, I finally understood the reason for saying “TERRIFIC!!!” all the time. The point is words precede attitudes and attitudes precede actions. Saying you’re TERRIFIC gets you in the mental mindset that will ultimately lead you to act as if you are TERRIFIC!!! all the time.

I got it and tried to embrace the belief, yet couldn’t get myself to say TERRIFIC. My version is, “Wonderful!" It's certainly more understated, yet still far more positive than I would have ever answered previously. I’ll admit I don't always come off sounding "Wonderful," but the greeting does stand out and helps keep me honest about being thankful for the MANY truly wonderful aspects of life.

So, how are you doing?

Note: This is one of a series of posts on life-changing gifts. - Mike Brown

Getting Ready for 2010: 3 Real Life Planning Successes

I'm a proponent of spreading strategic thinking broadly in a company and not readily handing off strategy development to outside parties exclusively. Yet I've been a part of many examples where an outside perspective helped move strategy development ahead much more quickly.

Here are several examples you may be facing where it's good to get outside expertise:

Turning Talk Into a Plan

A small subsidiary's three-person management team was told to get a plan in place to show corporate management the company's direction. They had no planning process and only ten business days to deliver a comprehensive strategic plan. We brought in the Brainzooming process to develop an innovative strategic plan in one day. The output couldn't be simply a bunch of ideas nor could it be only a rote plan with little strategic insight.

Structuring a day-long session using question-based exercises allowed the team to answer questions about the business, participate in exercises to stretch strategic perspectives on competition and opportunities, and come back the next morning to make people and timing decisions on a tight plan to share with the operating president.

As non-planners, they wouldn't have been able to put together a coherent business plan in ten days, but they did understand their business and the general direction they needed to head. We combined their deep knowledge with exercises and facilitation allowing us to challenge and create a strategic flow from their answers. We delivered the best of both worlds - a structured plan reflecting their intent for the business with sound strategic logic and more innovation than they'd have ever brought to it alone. This experience demonstrated the clear benefit of the emerging Brainzooming process.

Stimulating a Management Team that Knows It All

We rolled into town to help a really experienced senior management team tackle annual planning. Because of their tenure and smarts, they knew the company inside- out. This knowledge rendered them ill-suited to solving a long-term growth challenge: as every idea was uttered, they "knew" why it wouldn't work for the brand.

During the course of a day-long planning session, I created a new exercise on the fly based on a brand in a very different industry sharing the same fundamental characteristics of our client. I asked the group to suggest how this other company could address the same challenge they were facing. All of a sudden ideas started flowing non-stop. We were able to take the concepts and strategically apply them to their business.

Left on its own to think strategically, the management team would never have reached an alternative look at its business. An outside perspective, unburdened by excessive detail was critical to identifying an analogous situation, providing an entree for innovative strategic thinking and implementation.

Doing the Thinking for a Distracted Management Team

We had a pre-scheduled planning follow-up with a management team who, since our initial session, had been charged with exploring a major brand contraction. Unable to convince them their new assignment should be the focus for our session, we instead spent time addressing the status quo scenario. Unfortunately, the status quo wasn't likely or compelling enough to command much of their attention and strategic creativity.

Frustrated by the lack of intensity while addressing the status quo, we wrapped the effort early. We told them we'd work on the status quo scenario, delivering 200 prioritized, fleshed out ideas and concepts within 3 days. Using several creativity techniques during the flight home, we generated really strong creative concepts for the status quo or, with some modification, for the alternative scenario also.

This was a great example of the importance of a balanced group in doing the best strategic thinking. The client's management team had business experience and functional knowledge, but was sapped of any creative energy it ever had. Bringing in outside talent for a creative spark was needed to turn lackluster thinking into vibrant, implementable ideas. - Mike Brown

Getting Ready for 2010: Tools to Improve Your Success

With 2010 looming and the importance of approaching the year with creative business and competitive options, here are links to a variety of tools to help if you're under the gun to get a successful plan completed.

A Foundation on Strategic Thinking

• An Overview on What Strategic Means, Who to Involve in Strategy Development, and a Few Strategic Tools

Creating a Strategic Focus

• Steps to Re-evaluate and Focus on Important Elements in Your Business


• Better Understanding What's Strategic in Your Business

Contingency Planning

• Thoughts on Dealing with Uncertainty


• Steps to Deal with Planning Amid Uncertainty


• Quickly Developing Options When Your Current Plan Isn't Working


• Having to "Wing" Your Strategy Because of Uncertainty

Updating Your Current Plan

• Re-checking Your Marketing Plan for Completeness


• Reviewing and Modifying Your Strategic Direction


• Updating a Marketing Plan Under Tight Resources

Implementing Specific Strategic Thrusts

• Generating New Ideas When You Need Them


• When A More Aggressive Competitive Strategy Is Needed


• You're Fighting an Uphill Battle and Need a Contrarian Strategy


• Developing a Low-Investment Marketing Strategy


• You Have a Turnaround to Fix

Wrapping Up with a Smile on Your Face

• The Ultimate in Flexible Strategy

Additionally, Trendwatching.com has released its briefing on "10 Crucial Consumer Trends for 2010" covering impacts arising from (among other things):

• Urbanization
• Fragmentation in what constitutes luxury
• Increasingly complex online presences
• A push for mass IRL interactions emanating from online networks

There are certainly other Brainzooming articles touching on these planning topics, but ideally this short list will get you jump started for current planning efforts you have to complete. - Mike Brown

Starting Over, Part 2

I'm a huge fan of NOT starting from scratch. If there's a remnant of a leftover idea, approach, or possibility sitting around, I always want to begin there and get that much of a head start toward a final goal by incorporating what I've done before.

Earlier this year, long-time friend Vince Koehler stopped by while in town. Vince shared his approach on collateral updates: he requires his staff to throw out all the copy on a brochure that's being redone and start over.

The reason? Doing so forces strategic thinking and a fresh creative view of the program that's being marketed. There's the potential for tremendous innovation value since this is another way of forcing a different look at a familiar topic.

If you've got a project that looks and feels like a re-do, why not give this approach a try? Toss out everything that's gone before, and it will feel just like starting over. - Mike Brown

A Whole Brain Network of Great People

I've extolled the benefits of surrounding yourself with both left brain and right brain people to complement what you lack in expertise and perspective. It's incredible to tap innovative people across the entire spectrum of points of view on strategic situations you're facing.

Last Friday at my going away party, another upside of a network of great diverse thinkers surfaced: it makes for a better party!

Shortly after the announced start time, someone remarked about the "surprising" number of attendees from finance and accounting backgrounds. Looking around, nearly the entire crowd would be considered naturally left brained thinkers (i.e., quantitative, precise, punctual).

A little while later, more of the right brain people (i.e., intuitive, holistic, random) began to arrive. By the time the event was well underway, it became a whole brain party, spawning interesting combinations of diverse people interacting with one another throughout the evening.

And since my creative instigation partner Jan Harness drove the party planning, there were 3 innovation exercises along with post-its and Sharpies for guests to ideate on what Brainzooming could become!

Because of the whole brain network of great people in attendance, we had a crowd early on, lively interactions and ideas throughout, enough people staying late to extend the party, and a final small group of both left and right brainers having a passionate (and by "passionate," I mean "interesting but slightly uncomfortable") conversation about my future prospects.

Truly, the type of whole brain night I love! - Mike Brown

What Are We Trying to Say?

Many (okay, let's be real, nearly all) corporate visions, missions, values, BHAGs (you name it), sound alike. They either extol bland concepts (i.e., "our associates will be the best") or meaningless ideas (i.e., "our human intellectual capital will leverage world-class synergies").

If you have boring or confusing strategic statements in your business, here's an approach to correct it: ask the questions below to help simplify and enrich the language in your strategic statements:

• How would customers describe what we're talking about in ways very meaningful to them?
• If we were telling somebody who knows nothing about our business about why this idea is important to the company's success, what would we say?
• How would we communicate this in a way that really inspires our employees to greatness? How about potential employees?
• What are more emotional words to describe this statement?
• How will we talk about it when we've accomplished this goal?
• How would one of our mothers proudly tell a relative about what we're trying to do?
• If we had to explain this to children, what would we say so they could understand it and be able to act?

Give these questions a try with your management team or on your own. Take the words and phrases you imagine and start turning strategic corporate speak into language that moves the hearts, minds, and actions of everyone in your company! - Mike Brown

Personal Branding When You're 25x 2.0

Thanks to a tweet from Richard Dedor, Chris Reaburn and I were last minute attendees at a Kansas City PRSA lunch session by Dan Schawbel based on his book Me 2.0 - Build a Personal Brand to Achieve Career Success.

The talk was part of a career day for students interested in PR, so the average audience age was 20. As a result, Dan's slant on personal branding was customized for the industry and audience life stage.

The concepts he covered were nonetheless applicable to anyone working on personal branding. From talking with many people in mid-career transitions, however, they tend to be woefully behind on how personal branding applies to their situations. So for the 25 times 2.0 crowd, here are three suggestions customized for you:

1. Volunteering for meaningful assignments with professional associations is a great mid-career internship.

Dan highlights the necessity of internships for college-age job seekers. Mid career job seekers have similar opportunities. I speak with many people whose current job is "looking for a job." There's no sizzle and not much built-in skill development there. Yet associations relevant to you are likely looking for knowledgeable professionals to take on assignments. One great thing about a smartly-chosen volunteer project is you typically have room to make it much cooler than anyone in the association ever expected. The result is you get to experiment, learn, and have something with sizzle to lead with when networking.

2. Mid-career, it's imperative to assess your personality and get on with changing what's not working.

My advice to people who leave for other companies is always to think about who they want to be in a new job, because it's the only opportunity to create a "new" you. Dan makes the point it's tremendously challenging to reinvent yourself in the age of (nearly) total visibility to your online presence. That's true, but if you continually trip yourself up through the same behaviors, do the self-help, career coaching, or counseling necessary to eliminate rough spots. Become if not a new, at least a "new formula" you.

3. Mid-career people need a solid offline and online network you're actively growing.

Dan's right when he says a larger network has the potential to work much harder for you. But with a number of years of experience, you should be good at determining the highest value people in your network. While you definitely want to serve and cultivate these relationships very actively, you should also be continually reaching out to expand your network offline and online. Focus on adding people you may be able to help while building the most vibrant, responsive network you can. That's a far better move than creating the largest network possible filled with people having few real ties to you.

This topic is of increasing interest, so look for more on it as we go forward. Let me know how we can deliver value to you as part of the Brainzooming family! - Mike Brown

When DIY Doesn't Work

Steve Epley visited last week, and we talked about challenges in trying to do for yourself what you do professionally for others. This resonated because of recent work on the Brainzooming™ brand. It's much easier to figure out another's great brand value and how to communicate it than doing the same for myself. It's tough to step back and address your own situation as objectively as you can for someone else.

Are you facing similar challenges? Here are three alternatives:

1. Use what you know works.

Struggling to clarify the Brainzooming brand as a business entity and personally, it struck me that we use a variety of tools with others to help define brand promises and positions. Turning to tools I've seen work in so many situations helped push my own thinking and expand the concepts being considered. If you've got tools and approaches developed for those you serve, don't overlook applying them to your own business situation.

2. Ask for help.

I stared at my resume for years, unable to update it. In 2007, I finally sought professional preparation, with great results. Updating it now with all the new experiences and results of the past two years is again challenging. Based on a tip from Jan Harness, whip-smart wordsmith and media maven Emma Alvarez-Gibson is helping convey what Brainzooming represents in words. Never consider it a weakness to get help doing what you know how to do. Instead, it shows the respect for your profession you want others to also have.

3. Be Patient and Wait.

As much I love believing strategic thinking approaches completely get you around time and mental capacity crunches, they won't in every case. Many issues need to unfold in real time to allow strategic thinking and action. Each passing day, next steps for Brainzooming become clearer and more developed. As much as I'd have loved to figure out some things last year, it simply wasn't reasonable to do so. Maybe if you can't work too far ahead on a project, you can at least work on patience instead.

Hope those help in getting around any roadblocks you face employing a DIY approach in your own field. - Mike Brown

How Many Years Experience Do You Have?

Several years ago, an HR professional passed along a piece of wisdom warranting consideration by anyone who works: Lots of people claim twenty years experience, when what they really have is one year of experience, twenty times over.

Since that conversation, I've used her statement to gauge my career:

• What new skills, capabilities, and accomplishments have I demonstrated in the past year?


• Based on near term potential, what opportunities exist to gain new experience in the coming year?


• What can I do specifically this year to increase the likelihood I'll be developing additional valuable skills?

Ask yourself those same questions. If it looks like you've posted several years of the same experience, you owe it to yourself to take deliberate steps and correct the situation. Potential solutions?

• Work to redesign your job - formally or informally


• Step forward for new and different work assignments


• Figure out ways you'll increase your learning


• Volunteer for associations and specific roles to help grow your experience

If you haven't done this self-assessment, do it now and get to work making sure your next twelve months are materially new and different. - Mike Brown

Creative Quickie - Flip Out

There are so many situations in everyday life that can be sources of current and future creative inspiration.

How do you become better at actually capitalizing on their inspirational value?

One way is to get an easy-to-use video camera and start capturing these situations.

Having a Flip camera with me nearly all the time this year has not only allowed capturing blatantly creative images, but has also refined my eye for spotting hidden creativity in more mundane situations.

Figure out which type of device works best for you - it could be a Flip, a Kodak (that's for former BMA board president Jeff Hayzlett!), or your PDA. Find the device that allows you to video at a moment's notice and build an inspiration reserve for when you hit a creative block. - Mike Brown

Creating Memorable Experiences

We wrapped up the AMA Marketing Research Conference last week to very kind words from a number of participants about the different nature of the conference experience.

The secret of great, meaningful brand events lies in a simple formula. Look for the strongest possible alignment on these 3 dimensions:

• Attendees' personal interests
• An event's emotional intensity
• A brand's visibility as the event's enabler

The formula works across many venues and event types. Recognize the enabling brand can be for business (i.e., an event sponsor), or it may be a personal brand (you and your spouse throwing a holiday party).

No matter what the event, consider and deliver on these three variables to see a difference in your audience's experience and reactions. - Mike Brown